I didn't get my sign-in code

Tubaar doesn't use passwords. You sign in with your phone number, and we send you a one-time code each time. If it doesn't arrive, it's almost always one of the things below.

Check the number you entered

The code goes to the number exactly as typed, including the country code. A number entered without its country code, or with the wrong one, sends the code somewhere else entirely — and nothing will tell you that happened. Go back a step and confirm it digit by digit.

The code takes a moment

Delivery depends on your mobile network, and at busy times it can take a minute or two. Wait before requesting another: each new request invalidates the previous code, so requesting repeatedly can leave you typing a code that's already dead.

The code expires

A code is only valid for a short window. If you've been away from the screen, request a fresh one.

Too many wrong attempts

After several incorrect codes in a row, sign-in is locked for a short period. Wait it out — the lock lifts on its own, and there's nothing to reset.

If you changed your number

The code goes to the number on the account. If you no longer have that SIM, contact support and we'll verify you another way.

If this didn't help, tell support

Email support@tubaar.com with:

• the full phone number including country code, as you typed it
• whether you're on iPhone or Android
• roughly when you last tried
• whether you saw an error on screen, and what it said