Who pays you
Payouts are made by Nevolut S.A.R.L.U. (Democratic Republic of Congo) or by its European Union branch Nevolut S.R.L. (Romania), depending on the destination country and the transfer method. The paying entity is recorded on each payout statement, and it is the entity you are contracting with for that payout.
These Payout Terms sit alongside the Terms of Service and the Privacy Policy. Where they conflict on a payout question, this document wins.
What you need before you can be paid
Three things, all of them before a request can be made:
- A verified identity. We must be able to confirm who you are, using an official identity document. This is a legal requirement for sending money, not a formality, and it is the reason a payout cannot be made to an anonymous account.
- A payout account in your own name. Mobile money or a bank account. The account holder name must match your verified identity — a transfer to a third party is not a payout and we will refuse it.
- Acceptance of these terms, at the version in force when you request.
We may ask for more information where the law requires it, and we may pause a payout while we do.
What you can cash out
Only earned Baars. Baars you bought are not earnings and cannot be cashed out — they can be spent inside Tubaar.
The app shows, at the moment you request:
- the minimum request we can process,
- the rate at which earned Baars convert to money,
- the reserve — earned Baars that must remain in your balance after the request, so a cash-out never empties your account,
- the amount you will receive.
Those figures are fixed to your request when you submit it. If the rate changes afterwards, your pending request is unaffected — in either direction.
You can have one open request at a time. Until it is paid, rejected or cancelled, the Baars it covers are held and cannot be spent.
How long it takes
Payouts are reviewed by a person before any money moves. We aim to complete review within a few business days. The transfer itself then takes as long as the receiving bank or mobile-money operator takes, which is outside our control.
Costs, exchange rates and taxes
The amount shown in the app is what we send. Your bank, your mobile-money operator or an intermediary bank may deduct their own fees, and where the destination is in another currency, their exchange rate applies — we do not control either.
You are responsible for your own taxes. We do not withhold tax on your behalf unless the law requires us to, and nothing we send you is tax advice. If you are registered for tax as a business, keep your payout statements; each request produces one.
When we can refuse, hold or reverse
We may refuse or hold a request, and we will tell you why:
- your identity is not verified, or the details do not match the payout account;
- the request breaks a limit shown in the app;
- the Baars were earned through activity that breaks the Terms of Service or the Community Guidelines — for example self-dealing, fake engagement or fraud;
- we are required to by law, or by a bank or payment partner;
- a purchase that funded those Baars was refunded or charged back.
Where Baars were credited in error, or the purchase behind them was reversed, we may deduct the corresponding amount from your balance. If your balance does not cover it, we may recover it from future earnings.
Refusing a request does not take your Baars — unless the reason is fraud or reversal, they return to your balance and you can request again once the reason is resolved.
Records
Every request produces a payout statement showing the date, the amount in Baars, the rate applied, the amount sent, the destination account and the paying entity. It is available to you in the app and we keep our copy for as long as the law requires.
Changes
We can change these Payout Terms. When we do, we publish a new version and ask you to accept it in the app before your next request — continuing to use payouts is not acceptance. Requests already submitted are governed by the version you accepted when you submitted them.
Contact
Questions about a payout: support@tubaar.com.